Shipping policy

This Shipping Policy explains how orders placed through CrystalRoot.space are shipped and delivered.

1. Free Worldwide Shipping

CrystalRoot provides free shipping worldwide.

No standard shipping fee is charged to customers for eligible orders shipped to supported destinations.

2. Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

This is an estimated delivery timeframe and not a guaranteed delivery date.

Delivery time may be affected by order processing, destination, customs procedures, carrier operations, weather conditions, public holidays, local disruptions, or circumstances outside our reasonable control.

3. Order Processing

After placing an order, customers may receive an order confirmation at the email address provided during checkout.

Orders are prepared for shipment as efficiently as possible. Once an order has entered fulfillment, changes or cancellations may no longer be possible.

4. Shipping Destinations

We offer shipping to destinations worldwide, subject to carrier availability, applicable law, sanctions, customs restrictions, and practical delivery limitations.

If we are unable to ship an order to the destination supplied at checkout, we will contact the customer and provide an appropriate resolution, which may include cancellation and a refund.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review your:

  • Full name
  • Street address
  • Apartment or unit number, where applicable
  • City
  • Province, state, or region
  • Postal or ZIP code
  • Country
  • Contact information

If you discover an address error after submitting an order, contact support@CrystalRoot.space as soon as possible.

We cannot guarantee that an address can be changed after fulfillment has begun.

6. Tracking

Where tracking is available, shipment information may be provided after the order has been dispatched.

Tracking information may require time to become active after the carrier receives or scans the shipment.

7. Customs and International Delivery

International shipments may be subject to customs procedures, inspections, local import requirements, or other governmental processes.

Such procedures can occasionally affect delivery times.

Any taxes, duties, import fees, or similar charges will be handled according to the disclosures made during checkout and applicable laws in the destination jurisdiction.

8. Delayed Orders

Although our normal estimated delivery timeframe is 7–10 days, delays can occasionally occur.

If your shipment appears significantly delayed, contact us at support@CrystalRoot.space with your order number so we can review the available shipment information and assist you.

9. Lost or Damaged Shipments

If an order arrives damaged or you believe a shipment has been lost, please contact our customer support team.

For damaged shipments, photographs of the product and packaging may be requested to help us evaluate the issue.

We will review eligible claims and provide an appropriate resolution in accordance with our policies and applicable law.

10. Contact Us

For shipping questions:

Email: support@CrystalRoot.space
Phone: (604) 362-1341

CrystalRoot
15 Queens Quay E
Toronto, ON M5E 0C5
Canada