Refund policy
At CrystalRoot, customer satisfaction is important to us. This Return & Refund Policy explains the conditions and procedures applicable to returns, refunds, damaged products, incorrect items, and order-related issues.
By purchasing from CrystalRoot.space, you acknowledge this policy, subject to any mandatory consumer rights that apply in your jurisdiction.
1. 30-Day Return Policy
CrystalRoot offers free returns within 30 days of delivery for eligible products.
To request a return, contact us at support@CrystalRoot.space within 30 days after your order has been delivered.
Please provide:
- Your order number
- The email address associated with your order
- The product you wish to return
- The reason for your return
- Photographs where relevant, particularly for damaged, defective, or incorrect products
Our customer support team will review your request and provide return instructions when applicable.
2. Return Eligibility
Unless otherwise required by applicable law, returned merchandise should be in substantially the same condition in which it was received and should include the product and any accessories or components originally supplied with it.
Products showing unreasonable damage, misuse, alteration, or damage caused after delivery may not qualify for a discretionary return or full refund, except where mandatory consumer rights provide otherwise.
Please do not send products to our business address without first receiving return instructions from our support team.
3. Free Returns
Eligible returns requested within the 30-day return period are provided free of charge in accordance with the return instructions issued by CrystalRoot.
Customers should follow the authorized return procedure provided by our customer support team. CrystalRoot cannot guarantee reimbursement for shipping expenses independently arranged by a customer without prior authorization.
4. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your product arrives damaged or defective, or if you receive an item different from what you ordered, contact support@CrystalRoot.space as soon as reasonably possible.
Include your order number and clear photographs showing the issue. Depending on the circumstances, we may offer an appropriate solution such as a replacement, refund, or other remedy available under applicable law.
5. Refunds
After an eligible return has been received and reviewed, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method used for the purchase.
After we process a refund, additional processing time may be required by your bank, card issuer, payment provider, or financial institution before the funds appear in your account.
6. Order Cancellations
If you need to cancel or modify an order, contact us as soon as possible at support@CrystalRoot.space.
We will make reasonable efforts to accommodate the request. However, once an order has entered fulfillment or has been shipped, we may be unable to cancel or modify it. In that situation, you may request a return after delivery in accordance with this policy.
7. Exchanges
If you wish to replace a product with another product or variant, contact our customer support team. Depending on availability and the circumstances of the request, we will advise you regarding the most appropriate return, refund, or replacement procedure.
8. Mandatory Consumer Rights
Nothing in this policy is intended to exclude, limit, or waive rights or remedies that cannot lawfully be excluded or limited under applicable consumer protection legislation.
Where applicable law provides you with rights greater than those stated in this policy, those mandatory rights will apply.
9. Contact Us
Questions regarding returns or refunds may be directed to:
CrystalRoot
15 Queens Quay E
Toronto, ON M5E 0C5
Canada
Email: support@CrystalRoot.space
Phone: (604) 362-1341
Website: CrystalRoot.space