Contact Us
Thank you for visiting CrystalRoot. Our customer support team is here to assist with questions about products, orders, shipping, returns, refunds, and other store-related inquiries.
Customer Support
For assistance, please contact us using the information below:
Email: support@CrystalRoot.space
Phone: (604) 362-1341
When contacting us regarding an existing order, please include your order number and the email address used to place your order whenever possible. This helps us locate your purchase and assist you more efficiently.
Mailing Address
CrystalRoot
15 Queens Quay E
Toronto, ON M5E 0C5
Canada
Order & Shipping Questions
CrystalRoot provides free worldwide shipping, with an estimated delivery timeframe of 7–10 days.
Delivery estimates may occasionally be affected by circumstances outside our reasonable control, including customs processing, carrier disruptions, severe weather, local delivery conditions, or other transportation delays.
If you have questions regarding the status of your shipment, please contact our support team.
Returns & Refunds
We offer free returns and refunds within 30 days, subject to the eligibility requirements and procedures described in our Return & Refund Policy.
Before returning an item, please contact support@CrystalRoot.space so our team can provide the appropriate return instructions.
General Inquiries
For product information, order assistance, shipping questions, return requests, or other customer service matters, please contact:
We appreciate your interest in CrystalRoot and look forward to assisting you.
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Elevate Your Shower Space
Smart vertical storage designed to keep every shower essential organized, accessible, and beautifully within reach.